Privacy Policy

Last Updated: 29 September 2026

Lakshmi Jewellery (“Lakshmi Jewellery”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share information when you visit https://lakshmijewellery.co/, create an account, contact us, place an order, make a payment, or otherwise use our website and services.

By using our website and providing your personal information, you acknowledge the practices described in this Privacy Policy.

About Lakshmi Jewellery

Business Name: Lakshmi Jewellery
Website: lakshmijewellery.co
Business Address: Rabindra Sarani, Liluah, Howrah, West Bengal – 711204, India
Email: lakshmijewellery05@gmail.com
Phone: +91 82408 94871

Information We May Collect

Depending on how you interact with our website, we may collect:

Personal and Contact Information: Name, email address, mobile/phone number, billing address and shipping/delivery address.

Account Information: If you create an account, we may process your contact details, addresses, account preferences and order history.

Order Information: Products purchased, quantity, order value, billing and shipping details, order status, payment status, delivery/tracking information and applicable return, refund or cancellation information.

Payment and Transaction Information: Payments may be processed through Razorpay or other payment methods available at checkout. Lakshmi Jewellery may receive transaction-related information such as payment status, transaction/reference ID and amount paid.

Communications: We may process information you provide when contacting us through email, telephone, website forms, WhatsApp or other customer-support channels.

Website Information: Certain technical information may be collected, such as IP address, browser type, device information, operating system, pages visited, date/time of access and cookies.

How We Use Your Information

We may use your information to process and fulfil orders, facilitate payments, arrange delivery, provide order updates, maintain customer accounts, respond to enquiries, process applicable cancellations/returns/refunds, maintain business records, prevent fraud or misuse, improve website functionality, comply with applicable legal requirements and resolve customer complaints.

Where permitted by applicable law, we may also send information about new jewellery collections, product launches, festive collections, offers and promotions. You may ask us to stop promotional communications.mers..

Payments and Razorpay

Lakshmi Jewellery currently uses Razorpay as a payment service provider for supported online payments.

When you make an online payment, information required to process the transaction may be transmitted to and processed by Razorpay and relevant banking/payment networks.

Lakshmi Jewellery may receive information necessary to verify and manage your transaction, including payment status, transaction/reference information and amount paid.

Lakshmi Jewellery does not intend to independently store your complete card number, CVV, UPI PIN or other payment-instrument credentials through its own website systems.

Never share your OTP, UPI PIN, CVV or banking password with Lakshmi Jewellery staff or through email, WhatsApp or other messages.

Shipping and Delivery

To process and deliver your order, we may share necessary information with courier, logistics and delivery partners.

This may include your name, phone number, shipping address, order/shipment reference and other information reasonably necessary to complete delivery.

Service Providers

We may use third-party service providers for website hosting, e-commerce functionality, payment processing, shipping, email/order notifications, website security, analytics or advertising.

These service providers may process information necessary to provide their respective services.

Cookies

Our website may use cookies and similar technologies to keep products in your shopping cart, maintain website sessions, keep customers signed in, remember certain preferences, support checkout functionality and improve website security and performance.

You can control or delete cookies through your browser settings. Disabling essential cookies may cause certain website features, such as account, cart or checkout functionality, to stop working correctly.

Marketing Communications

Where permitted by applicable law, we may send information about new jewellery collections, product launches, festival collections, offers, promotions and store or website updates.

You can request to stop receiving promotional communications by contacting us at lakshmijewellery05@gmail.com.

Necessary transactional communications concerning your orders, payments, security or customer-service requests may still be sent.

Sharing of Personal Information

We do not sell your personal information as a business practice.

Where reasonably necessary, information may be shared with payment service providers, courier/logistics partners, website/hosting providers, technology/security providers, professional advisers or government/regulatory authorities where required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to process orders, provide customer support, maintain business records and satisfy applicable legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it according to our operational and legal requirements.

Your Privacy Requests

Subject to applicable law, you may contact us to request information about your personal data, request correction of inaccurate information, request deletion where applicable, withdraw consent where applicable, or raise a privacy-related complaint.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.

For privacy-related requests, contact:

Email: lakshmijewellery05@gmail.com
Phone: +91 82408 94871

Data Security

We take reasonable measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

Customers should never share passwords, OTPs, UPI PINs, CVVs or other confidential payment credentials with anyone.

Third-Party Links

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

Those third parties operate under their own privacy policies and terms. Lakshmi Jewellery is not responsible for the privacy practices of independent third-party websites or services.

Children’s Privacy

Our website and products are intended for general retail customers and are not designed for knowingly collecting personal information directly from children.

Where applicable law requires parental or guardian consent, appropriate consent should be obtained before submitting a child’s personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business operations, payment methods, service providers or applicable requirements change.

The latest version will be published on this page with an updated “Last Updated” date.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Lakshmi Jewellery
Rabindra Sarani, Liluah
Howrah, West Bengal – 711204
India

Email: lakshmijewellery05@gmail.com
Phone: +91 82408 94871
Website: lakshmijewellery.co